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Welcome to Sllkways Online Shopping Store !

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Products
Suppliers

Frequently Asked Questions

Does Silkways.com supply?

 All products on Silkways.com are provided by supplier members. We have a wide range of suppliers in many categories. You could send inquires directly to suppliers or us. We provide online and offline services for all global buyers, such as qualified supplier matching, verified suppliers, assisting in online and offline match meetings, and providing secured trading services.

 

Does silkways.com have b2b and b2c service both?

Yes, silkways.com provides both b2b and b2b service between vendor and customer. We are dedicated to establishing a smooth business chain.

 

Does Silkways.com provide shipping services?

Yes, we offer to ship to connect buys and suppliers.

 

In which places do the Silkways.com Group have offices?

Our headquarters are located in 903-A,9th floor Devika tower, New Delhi .110019

 

How can I obtain more information about suppliers?

If a supplier is one of our verified suppliers, we provide the required information. If you want more info about the supplier, you are advised to apply for Business Information about this supplier directly to him.

 

How can I reduce trade risks during business?

Silkways.com would like to remind you to pay special attention to trade safety. The suggested business process is as follows: sign a formal contract or Performa Invoice before payment, check the bank account during payment, apply for loading supervision service after payment, etc.

 

How can I submit a complaint?

Silkways.com has a professional team to handle complaints of trade disputes. Please mail us at info@silkways.com

 

How can I contact suppliers?

There are 2 methods to contact suppliers.

 1. After finding your interested products on Silkways.com, you can contact suppliers by clicking Connect to supplier option.

 2. You can send an inquiry by clicking the Send inquiry button on the home page and products page to us. We will forward it to the supplier.

 

How can I register on Silkways.com?

You can register with us by clicking on sell on silkways. You can choose any of our plans, basic or advanced. We provide variety of services in these plans that can help the vendor to find genuine customers easily.

 

What can I do if I forgot my registered email address?

Please contact us, we will help you to find it.

 

Do we provide a free consultation service?

Yes, we provide a free consultation service for the first time, and then it is chargeable.

 

Is it mandatory for me to register as a member to find suppliers on Silkways.com?

Buyer members tend to receive a more expedited response. However, it is mandatory. You cannot send inquiries directly to suppliers without registration.

 

How can I search for products on Silkways.com?

You can use two ways to find products as follows:

 1. Use keywords to search: Visit Silkways.com and enter a product name in the search box, and then click the Search button.

2. Use the product directory. Silkways.com has classified products and suppliers into categories.

 You can select appropriate categories to narrow down search results.

 

What should I do if I can't find suitable products?

When you have difficulty in searching for the product you can Post your sourcing requests on Silkways.com.

 Once your sourcing request is approved, suppliers who can provide the items you need will reply to the request and give quotations to you.

Do you have a return service in the b2c section?

No, we don't provide a return on b2c services.

 

Do you have payment/courier service in the b2c section?

Yes, we are registered on a responsible and reputed site for payment, we have stripe and for courier we have shiprocket.

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